Heather has been the veterinarian at Toronto Wildlife Centre since 1996. Having received her degree from the Ontario Veterinary College at the University of Guelph, her interest in wildlife and conservation issues led her to a career in wildlife veterinary medicine. She now oversees Toronto Wildlife Centre’s busy hospital and enjoys training and teaching the next generation of wildlife veterinarians and veterinary technicians. Her dedication to the growing field of wildlife medicine has made her one of the most experienced wildlife vets in Canada!

Shannon has been on the Toronto Wildlife Centre team since 1996, when she got her start as a wildlife care volunteer. Since then she’s worked in almost every role in the centre, from wildlife rehab supervisor to volunteer coordinator. As the Operations Manager she now makes sure that the centre’s day-to-day operations are always running smoothly—no small feat with more than 25 staff, 400 volunteers, and up to 300 animals in care on any given day.

Josephine started as a volunteer and a placement student at Toronto Wildlife Centre in 2012 while studying to become a veterinary technician. After graduation she worked in a small animal clinic but always had a passion for wildlife. In 2014 she was hired full-time as a rehabilitation supervisor and moved on to become the Head Registered Veterinary Technician. Josephine enjoys working with a great team and training and exposing other veterinary technicians to all the amazing work that can be done to help wildlife. After years in the field she is still learning and growing every day to try and better the lives of the wildlife in our city! 

Andrew joined the team at Toronto Wildlife Centre as a volunteer and co-op student when he was just a teenager! Several years later in 2003 he was hired as a full-time rescue staff member. Today Andrew heads up the team with years of wildlife rescue experience under his belt, and training in ice rescue, swift water rescue, slope evacuation and chemical immobilization.

Sarrah Castillo started at TWC as a volunteer in 2011 before becoming a full-time staff member in 2013. Along with a Masters in Environmental and Life Sciences and a BSc in Ecological Biology, she has many years of volunteer experience with various Ontario based wildlife centres.

In her current position, she is responsible for conducting field rescue operations, educating the public on wildlife coexistence, and ensuring the safe handling and care of distressed animals. Sarrah also works with other departments to plan and execute animal releases, emphasizing safety protocols and team communication.

Ashley joined TWC in 2011 after completing a BSc in Wildlife Biology at the University of Guelph. She started as a member of our Wildlife Care team and since then she has held various positions including Rouge Park Lead and Wildlife Rehabilitation Supervisor. As the Wildlife Rehabilitation Manager, she now manages all wildlife rehabilitation personnel, oversees all aspects of wildlife care from admission to release, and continues to develop the Wildlife Rehabilitation Program through the implementation of new species-specific protocols.

Victoria Badham started as a part-time Wildlife Hotline operator in 2011. During this time, she was pursuing her BA in Environmental Policy with a minor in Urban Studies, and later a Masters in Adult Education and Community Development.

Victoria briefly worked with other community-based organizations before returning to TWC in 2015. In her current role, she oversees TWC’s education programs – from conducting presentations at schools to representing TWC at community events – as well as managing the Wildlife Hotline. Her work informs and inspires the community on environmental topics, including wildlife-related issues.