Thank you for your interest in joining our team! Check out the current job opportunities below, or learn how you can become a volunteer.
We do appreciate your interest in Toronto Wildlife Centre. Unfortunately, due to the anticipation of a high number of applications only candidates who qualify for an interview will be contacted. Please, no inquiries. Thank you for your understanding.
About Toronto Wildlife Centre:
Toronto Wildlife Centre is the only wildlife centre in the Greater Toronto Area and the busiest in Canada. Approximately 5,000 wild animals are admitted to the centre each year representing over 270 different species of wildlife.
Dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues; TWC was the first wildlife centre in Canada with a full veterinary hospital and is the only one with a dedicated Wildlife Rescue Program. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.
As a registered charity, TWC relies primarily on donations from members of the public and like-minded organizations. Volunteers work in all areas of the centre from wildlife care to IT support.
Permanent Part-time, 3 days per week
Reports to: Executive Director
Direct Reports: Office Administrator
Job Summary & Requirements:
The Finance Manager oversees the financial matters of the charity in line with good practice and in accordance with the governing document and legal reporting requirements. The position is responsible for the annual budget development, preparation of quarterly and year-end financial reports, reconciliation of accounts, preparation of month-end journal entries, and liaising with internal providers/departments. Additionally, this role includes the preparation of cash flow analysis and forecasting on an ongoing basis. The incumbent should also have a continuous process improvement mindset to maximize the impact of this role.
- Work with management on development of the annual budget and work in collaboration with the management team and Executive Director to identify pressures and strategies
- Preparation of quarterly and year-end board financial reports
- Lead the annual year-end audit, including preparation and compilation of audit lead sheets, draft financial statements and responding to audit queries
- Preparation of financial quarterly corporate narrative package, analyzing results and explaining material variances to management and the Board of Directors
- Preparation of monthly journal entries and account reconciliations, including accruals and ensure accurate financial tracking
- Preparation of cash flow analysis and forecasting on an ongoing basis
- Identify financial root cause issues and recommend process improvements. Assist with process improvement initiatives and identify and communicate process and/or control weaknesses to the Executive Director
- Research and provide recommendations to the Executive Director and potentially the Board of Directors, on various accounting and tax related matters, such as those related to changes in standards
- Provide clarity on financial issues related to CRA expectations to ensure financial decisions are fully compliant with requirements
- Provide support and guidance to other staff when requested
- Professional management and development of one direct report
- Ad hoc duties and projects
- Undergraduate degree in accounting, professional designation in good standing (CA, CMA or CGA) preferred, or an equivalent combination of education and experience.
- 3 years of working experience in accounting/finance at a senior level
- Experience in working within the charity sector strongly preferred
- Excellent communication skills (written, verbal and presentation) with focus on clear, concise messaging
- Strong interpersonal skills, with demonstrated ability to influence with integrity across with organization and with external parties
- Motivated self-starter, with ability to prioritize and manage competing priorities
- Flexible and adaptable to changing and dynamic work environment
- Advanced proficiency in Microsoft Office required
- Proficiently in QuickBooks and familiarity with CRMs (especially e-Tapestry) would be beneficial
- A working knowledge of standard financial reporting guidelines, MIS Guidelines, GAAP (specifically not-for-profit accounting preferred), CRA regulations and guidelines
- Excellent analytical and problem-solving skills, with strong attention to detail
Interested candidates please submit a resume and cover letter to firstname.lastname@example.org
General Support Staff
Location(s): Downsview Park
Reports to: Operations Manager
Compensation: $14.00, commensurate with experience
Duties and Responsibilities:
In accordance with organizational policies, main duties include but are not limited to:
- Maintains a positive, professional, and safe working environment at all times
- Responsible for cleaning TWC’s Downsview Park facility e.g. sweeping and mopping floors, removing garbage and recycling, cleaning washrooms, vacuuming, dusting, and other cleaning duties as necessary
- Provides supportive cleaning for wildlife rehabilitation team e.g. cleaning empty cages, doing laundry, and all other related tasks
- Inventories and orders cleaning supplies
- Maintains grounds and outdoor rehabilitation area e.g. removing litter, clearing snow from walkways, etc.
- Responsible for, and as necessary makes arrangements for, the upkeep and maintenance of all related equipment and tools e.g. washers and dryers, hoses, disinfectant dispensers, sinks and other related equipment
- Provides assistance with cage repair and maintenance
- Provides some oversight of General Support Volunteers
- Assists with minor renovation work as needed e.g. painting and minor repairs
- Assists Wildlife Care Supervisors in training seasonal staff, interns, co-op students and volunteers on tasks related to General Support Staff responsibilities
- Other related tasks as needed
- Must be prepared to work in all weather conditions (some work is outdoors)
- Ability to lift 50 lbs.
- Must be available for some weekends
- This is a physically demanding role, please be prepared for repetitive and strenuous tasks
- Previous experience cleaning and maintaining a similar sized/type of facility preferred
- Experience with painting and minor carpentry/renovation work an asset
- Demonstrated interest in wildlife or the environment an asset
*PLEASE NOTE: This position includes lifting, bending, stooping, pushing and other moderately strenuous activities and must have reasonable physical strength.
Skills and Abilities:
- Excellent ability to follow instructions and protocols and work without direct supervision
- Strong attention to detail and organizational skills
- Ability to work well with a variety of people
- Good verbal and written communication skills
- Sensitive to the special needs of wild animals in captivity
Please send resume and cover letter Attn: Shannon Brown with the subject line “General Support Staff” to email@example.com
We would like to thank you for your application. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.
Communications and Design Assistant
Location(s): Currently located at Downsview Park with plans to move to the Rouge Park area in 2019
Reports to: Communications Specialist
Compensation: TBD, commensurate with experience
In this unique and exciting role, you will combine your creative communication and social media skills with your passion for promoting peaceful co-existence for people and wildlife. You will join a fantastic team of staff and volunteers committed to educating the public on wildlife issues and providing medical and rehabilitative care to sick, injured and orphaned wildlife, with the goal of releasing healthy animals back into the wild. As a key member of the team, the Communications and Design Assistant will assist with strategy for all communications, website, and public relations messages to consistently articulate Toronto Wildlife Centre’s mission. Your goal is to advance our position and profile with relevant constituents, as well as drive broader awareness and donor support. Scope includes assisting with content creation for our varied and integrated communications channels and ensuring adherence to our style and branding guidelines.
- Assist with the design and strategic development of web, digital and print communications including WordPress (web design, banners, sliders etc.), newsletters, brochures, event promotions, signage and other design requests as needed.
- Assist with development of mobile-friendly website; update and create web pages as needed
- Assist with the development and implementation of an integrated strategic communications plan to broaden awareness of programs and mission, and increase the visibility of our programs across key stakeholder audiences
- Collaborate with staff to recognize communications opportunities and solutions, and execute appropriate strategies to support them
- Compile social media analytics, marketing and user statistics to inform ongoing strategy
- Assist with writing print and digital communications including social media postings, newsletters, brochures and donor correspondence, while maintaining brand standards and enforcing style guidelines
- Assist with posting “to-the-moment” content on our website and social media channels and assist with monitoring presence on social media channels
- Work collaboratively with communications staff and volunteers
- Assist with other communication and fundraising tasks as needed
- At least 1 year of experience in graphic and web design
- Excellent writing/editing and verbal communication skills
- Strong attention to detail in both design and writing
- Strong track record as an implementer who thrives on managing a variety of key initiatives
- Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters
- Ability to work quickly and under tight timelines to communicate “to-the-moment” news and funding needs
- Excellent and persuasive communicator
- Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives
- Advanced computer skills — i.e. MS Word, Excel, WordPress and Adobe Creative Suite
- Savvy with current popular social media channels. Knowledge of social media photo dimensions and photo/video uploading capacities.
- Ability to work efficiently and effectively within a fast paced and dynamic environment
- Passion for Toronto Wildlife Centre’s mission
- University degree or college diploma in communications and/or design, or related field
- Experience using Hootsuite
- At least 2 years of experience in a communications and/or design role
- Education and/or experience in fundraising
- Basic understanding of SEO and web analytics
To apply: Please e-mail cover letter and resume to firstname.lastname@example.org with subject line “Communications and Design Assistant.” Attention Brittany Seki. We thank all applicants for their interest in joining TWC however only those selected for an interview will be contacted.
Wildlife Hotline Emergency Operator and Educator
Status: Permanent, Full-time
Location(s): Currently TWC’s main location is in Downsview Park; TWC will be moving to a new location in Rouge Park in the future
Reports to: Education & Outreach Manager
Compensation: Starting salary of $33,000 commensurate with experience
About Toronto Wildlife Centre
Toronto Wildlife Centre (TWC) is the busiest wildlife centre in Canada. Approximately 5,000 wild animals are admitted each year from over 270 different species. We are dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.
Wildlife Hotline staff members are responsible for incoming/outgoing Wildlife Hotline calls, wildlife admissions, coordinating wildlife rescues, liaising with other TWC program areas and organizations as needed, and the delivery of educational presentations to school and community groups .
Duties and Responsibilities:
In accordance with organizational policies, main duties include but are not limited to:
Handling all aspects of incoming/outgoing hotline calls
- Ensure incoming voicemail/online messages are recorded properly
- Assess situations and help callers resolve situations
- Update and maintain call records accurately with attention to detail
- Provide superior service and high quality information to members of the public
- Coordinate pick-ups and rescues of sick, injured and orphaned wildlife
Provide front line services for wildlife admissions and visitors to the centre
- Greets visitors at the front desk and create intakes for incoming wild patients
- Offer donation/merchandise options to people admitting wild patients and/or visitors
- Ensure animal admissions are appropriate for TWC (e.g. wildlife that actually needs help, species is appropriate for care TWC can provide, not a domestic animal)
Assist with ongoing development of Wildlife Hotline an dEducation Program
- Assist with supervision and training of Wildlife Hotline volunteers and new staff
- Participate in year end and ongoing Wildlife Hotline program evaluation
- Perform additional tasks as required that relate to the hotline or education program
Liaise with other departments and organizations, ensuring effective communication and coordination
- Coordinate with Rescue staff to ensure timely, appropriate, and safe rescues of wildlife
- Work with Wildlife Rehabilitation Supervisors to ensure appropriate animal admissions
- Help Volunteer Coordinator with recognition and problem solving for hotline volunteers
- Assist with public relations, media, fundraising, and administrative duties as needed
- Network with other wildlife rehabilitators and government bodies to keep current on issues relating to hotline
Delivery of educational presentations to school and community groups
- Learn pre-prepared interactive powerpoint presentations for children, youth and adults
- Assist in the preparations of presentations/activities as needed
- Attend community events to set up TWC booth and engage members of the public
Required Experience and Qualifications:
- Hold a genuine concern for the welfare of wild animals
- Exceptional attention to detail, organization, logic and problem-solving skills
- Enjoy working with diverse people and be able to handle high pressure, stressful and/or emotional situations
- Ability to empathize with callers and adapt advice to each situation and individual
- Strong and efficient learner and willing to meet challenges of an ongoing training position
- Energetic, enthusiastic, positive and open-minded
- Experienced in using a database, and common online functions (e.g. Google, websites)
- Proven ability to multi-task and meet time sensitive demands
- Experience working with members of the public
- Excellent computer and keyboarding skills, able to type 40wpm
- Excellent written and verbal English communication skills
- Proven ability to work cooperatively with a diverse group of staff and volunteers
- Possess a valid driver’s license
- Previous experience in conflict resolution/crisis management
- Work or volunteer experience in a like organisation and/or customer service
- Degree/diploma in Biology, Environmental Science, Environmental Studies, Education or similar background
- Strong natural history background ideally with a focus on Southern Ontario wildlife
- Training, certification or equivalent experience related to delivery of curriculum-linked education and/or environmental education programming
- Fluency in a second language commonly spoken in the Greater Toronto Area
To Apply: please e-mail cover letter and resume to email@example.com and include Wildlife Hotline in the subject line.
Due to the anticipation of a high number of applications only candidates who qualify for an interview will be contacted.