Thank you for your interest in joining our team! Check out the current job opportunities below, or learn how you can become a volunteer.

We do appreciate your interest in Toronto Wildlife Centre. Unfortunately, due to the anticipation of a high number of applications only candidates who qualify for an interview will be contacted. Please, no inquiries. Thank you for your understanding.

About Toronto Wildlife Centre:

Toronto Wildlife Centre is the only wildlife centre in the Greater Toronto Area and the busiest in Canada. Approximately 5,000 wild animals are admitted to the centre each year representing over 270 different species of wildlife.

Dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues; TWC was the first wildlife centre in Canada with a full veterinary hospital and is the only one with a dedicated Wildlife Rescue Program. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.

As a registered charity, TWC relies primarily on donations from members of the public and like-minded organizations. Volunteers work in all areas of the centre from wildlife care to IT support.

Wildlife Rehabilitation Manager

 

Position:                     Wildlife Rehabilitation Manager – Permanent Full time

Reports to:                 Operations Manager

Location:                    Currently based at Downsview Park, and possibly relocating to the Rouge National Urban Park as early as 2019

Start Date:                  As soon as possible

Compensation:          TBD, Commensurate with experience

Job Summary & Requirements:

In this key role, the Wildlife Rehabilitation Manager is responsible for developing and leading a team whose work spans all aspects of wildlife care, from admission to release. The team is comprised of an Assistant Wildlife Rehabilitation Manager, Senior Wildlife Rehabilitators, Wildlife Rehabilitators, Interns and Volunteers. He/she will also liaise with other Toronto Wildlife Centre (TWC) departments and external organizations to support the overall goals and strategies of TWC.

Main Accountabilities:

  • Develops and enables Wildlife Rehabilitation team through ongoing communication, training, educational updates, consultation, recognition, constructive feedback and annual performance evaluations; makes final decisions on personnel issues
  • Ensures a positive, professional, and safe working environment at all times; with a focus on both human and animal safety
  • Maintains, updates, and grows the Wildlife Rehabilitation Program, including maintaining/implementing/developing wildlife rehabilitation protocols, networking with other organizations, reviewing literature and attending relevant conferences
  • Acts as the key liaison between Wildlife Rehabilitation and other TWC departments, centre management, and external organizations
  • Works closely with the veterinary department to conduct rounds, review medical cases, and collaboratively review/update care protocols as needed
  • Maintains wildlife rehabilitation department budget and makes recommendations regarding staffing and resources
  • Develops and oversees Intern and Foster Care program
  • Assists with fundraising and public relations activities as needed

Job Qualifications

Education:

  • University or college degree in related field

Experience:

  • Minimum 5 years of management experience within a licensed wildlife rehabilitation centre or similar animal facility
  • Previous experience overseeing staff/volunteers
  • Valid Driver’s License

Competencies:

  • Demonstrated abilities in the care and rehabilitation of a broad range of wildlife species, including examinations, nutrition, caging, environmental enrichment, behavioral and releasability assessments
  • Demonstrated medical skills including injections, fracture immobilization, gavage, fluid therapy, wound management, hematology knowledge, familiar with common wildlife parasites and diseases
  • Strong knowledge of Southern Ontario wildlife identification and natural history is a definite asset
  • Strong interpersonal skills, with demonstrated ability to influence with integrity and work collaboratively across the organization and with external parties
  • Strong leadership skills with passion for developing and enabling the team
  • Ability to work collaboratively with other departments and external organizations/individuals
  • Motivated self-starter, with ability to prioritize and manage competing priorities
  • Flexible and adaptable to changing and dynamic work environment
  • Excellent communication and presentation skills
  • Excellent analytical and problem-solving skills, with strong attention to detail
  • Ongoing attendance/participation in conferences, workshops, and training in a related field
  • Computer skills including proficiency in Word and Excel

Please send resume and cover letter Attn: Shannon Brown with the subject line “Wildlife Rehabilitation Manager” to hr@torontowildlifecentre.com.

We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.

Donor Relations Support – Full Time

Position: Contract until end of January 2020

Reports to: Operations Manager

Location: Downsview Park – 60 Carl Hall Rd, Unit 4, Toronto, with plans to move to the Rouge Park area in late 2019

Compensation: $31,000 to $33,000 (commensurate with experience)

 

Position Summary:

As the first point of contact for many of our donors, we are looking for someone who enjoys interacting with members of the public; especially those with a love and appreciation of our wild neighbours. Although this position is mostly focused on donor relations and associated administrative duties, there is a lot of opportunity to get involved with our fundraising team assisting with events and other exciting donor related activities. If you are someone who is welcoming, enthusiaistic, organised, a true multitasker and would like to join our animal loving team, we would love to hear from you.

Duties and Responsibilities:

  • Responsible for majority of donor (and potential donor) communications including in person, on the phone, and written (e-mail, paper, and some on-line)
  • Processing monetary and in-kind donations
  • Sending thank you letters, thank you cards, tax receipts, and other forms of donor correspondence
  • Assisting with in-house mailings
  • Assisting with ongoing maintenance of CRM and other donation related records
  • Assisting with other administrative and fundraising tasks as needed

Experience and Qualifications:

  • Highly proficient with computers especially Microsoft Office programs and CRMs
  • Work or volunteer experience in an NGO in a similar role

Skills and Abilities:

  • Excellent interpersonal skills; must be personable both in person and on the phone
  • Exceptional attention to detail
  • Highly organised
  • Proven ability to multi-task and prioritise
  • Outstanding written and verbal communication skills
  • Ability to take initiative
  • Ability to work well with a team and independently
  • Genuine concern for and understanding of wildlife and environmental issues

Assets

  • Experience working with eTapestry or other fundraising software
  • Experience in a customer service-focused setting
  • Bookkeeping

Please send resume and cover letter to hr@torontowildlifecentre.com Attention: Shannon Brown with subject line “Donor Relations Support” 

We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.

Wildlife Hotline Operator & Educator

Position: Full time, permanent

Reports to: Education and Outreach Manager

Location: Downsview Park – 60 Carl Hall Rd, Unit 4, Toronto, with plans to move to the Rouge Park area in 2020

Anticipated Start Date: Early to mid-November                                  

 Compensation: $16/hour (40 hours/week) to start

 

Position Summary:

Toronto Wildlife Centre (TWC) is the busiest wildlife centre in Canada. Approximately 5,000 wild animals are admitted each year from over 270 different species. We are dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.

Wildlife Hotline staff members are responsible for incoming/outgoing Wildlife Hotline calls, wildlife admissions, coordinating wildlife rescues, liaising with other TWC program areas and organizations as needed, and the delivery of educational presentations to school and community groups.

In accordance with organizational policies and under the day-to-day direction of the Hotline Shift Leader, main duties include but are not limited to:

 

Job Qualifications:

Handling all aspects of incoming/outgoing hotline calls

  • Ensure incoming voicemail/online messages are recorded properly
  • Assess situations and help callers resolve situations
  • Update and maintain call records accurately with attention to detail
  • Provide superior service and high quality information to members of the public
  • Coordinate pick-ups and rescues of sick, injured and orphaned wildlife

Provide front line services for wildlife admissions and visitors to the centre

  • Greets visitors at the front desk and create intakes for incoming wild patients
  • Offer donation/merchandise options to people admitting wild patients and/or visitors
  • Ensure animal admissions are appropriate for TWC (e.g. wildlife that actually needs help, species is appropriate for care TWC can provide, not a domestic animal)
  • Assist with ongoing development of Wildlife Hotline and Education Program as requested by Education and Outreach Manager
  • Assist with supervision and training of Wildlife Hotline volunteers
  • Participate in year end and ongoing Wildlife Hotline program evaluation
  • Perform additional tasks as required that relate to the hotline or education program

Liaise with other departments and organizations, ensuring effective communication and coordination

  • Coordinate with Rescue staff to ensure timely, appropriate, and safe rescues of wildlife
  • Work with Wildlife Rehabilitation Supervisors to ensure appropriate animal admissions
  • Assist with public relations, media, fundraising, and administrative duties as needed
  • Network with other wildlife rehabilitators and government bodies to keep current on issues relating to hotline

Delivery of educational presentations to school and community groups

  • Learn pre-prepared interactive programs and presentations for children, youth and adults
  • Assist in the preparations of activities as requested by Education and Outreach Manager
  • Attend community events to set up TWC booth and engage members of the public

 

Education & Experience:

  • Work or volunteer experience in a like organization and/or customer service
  • Degree/diploma in Biology, Environmental Science, Environmental Studies, Education or similar background

Assets:

  • Previous experience and/or training in conflict resolution/crisis management
  • Strong natural history background ideally with a focus on Southern Ontario wildlife
  • Training, certification or equivalent experience related to delivery of curriculum-linked education and/or environmental education programming
  • Fluency in a second language commonly spoken in the Greater Toronto Area

 

Please send resume and cover letter to hr@torontowildlifecentre.com with subject line “Hotline Operator and Educator.” Application deadline is Tuesday, October 22nd. 

We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.