Current Job Opportunities

Thank you for your interest in joining our team! Check out the current job opportunities below, or learn how you can become a volunteer.

We do appreciate your interest in Toronto Wildlife Centre. Unfortunately, due to the anticipation of a high number of applications only candidates who qualify for an interview will be contacted. Please, no inquiries. Thank you for your understanding.

About Toronto Wildlife Centre:

Toronto Wildlife Centre is the only wildlife centre in the Greater Toronto Area and the busiest in Canada. Approximately 5,000 wild animals are admitted to the centre each year representing over 270 different species of wildlife.

Dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues; TWC was the first wildlife centre in Canada with a full veterinary hospital and is the only one with a dedicated Wildlife Rescue Program. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.

As a registered charity, TWC relies primarily on donations from members of the public and like-minded organizations. Volunteers work in all areas of the centre from wildlife care to IT support.

Wildlife Hotline and Intake Assistant (2 positions)

 

Work Status: Contract starting mid-April

  • Position 1: 6 months, Monday to Friday 8am-4pm (40 hours/ week)
  • Position 2: 4 months, rotating weekday/weekends (40 hours/week)

Location: Currently located in Downsview Park with plans to move to Rouge Park in the future

Reports to:  Education & Outreach Manager

Salary: $14.50/hour

Position Summary:

The Wildlife Hotline and Intake Assistant plays an integral role on the TWC team. From using your superior customer service skills to greet members of the public bringing in wild animals for care, to carefully preparing detailed patient intake charts, to efficiently responding to emergency calls, to organizing wildlife rescues – you are a capable multi-tasker that thrives in a fast-paced environment. Working with and assisting a diversity of people, you will focus your services on helping wild animals, and the people that find them, during our busiest time of year.

Duties and Responsibilities

Manage all functions of the front door

  • As the first point of contact, welcome and provide exceptional customer service to staff, volunteers and members of the public arriving at TWC
  • Monitor number of visitors in the entranceway according to Covid-19 protocols
  • Advise appropriate TWC staff of scheduled visitors upon arrival (e.g. meetings, deliveries)
  • Provide guests with an overview of the scope of work carried out at TWC
  • Organize and record monetary and in-kind donations, and handle sales of merchandise

Admit wild patients

  • Bring animals being admitted to TWC to the Assessment Room; ensure they are properly contained and advise senior wildlife rehabilitators if a transfer of caging is required
  • Gather information from the member of the public that brought in the animal and complete a detailed intake chart outlining the patient’s condition and circumstances
  • Provide educational materials to visitors as they apply to their situation
  • Discuss donation options when appropriate and provide information regarding patient follow-up

Handle incoming/outgoing emergency calls

  • Ensure incoming voicemails and online forms are recorded properly
  • Under the direction of hotline shift leaders, respond to incoming calls in a timely and professional manner – assess situations, provide accurate information and resolve wildlife issues with members of the public
  • Coordinate pick-ups and/or rescues of sick, injured or orphaned wildlife
  • Update and maintain hotline call records in the database

Coordinate with other departments

  • Liaise with rehab, rescue, communications and fundraising departments, ensuring effective communication and coordination of appropriate hotline related work between program areas

Maintain visitor area and workspaces

  • Stocking of linens, caging, boxes, brochures and organizing general office supplies
  • Diligent cleaning/sanitation of work space in compliance with covid-19 protocols
  • Other duties as required

Required Experience and Qualifications:

  • Ability to multi-task in a fast-paced setting while maintaining exceptional customer service, high attention to detail and organization
  • Hold a genuine concern for the welfare of wild animals and enjoy engaging and educating members of the public
  • Able to handle high-pressure, stressful and/or emotional situations and difficult people
  • Ability to be positive and empathize with members of the public, and adapt advice to each situation and individual
  • Must possess excellent logic and problem-solving skills and be a strong and efficient learner
  • Must be willing to meet the challenges of being in an ongoing training position
  • Open to feedback from colleagues and working in a diverse team dynamic
  • Experienced in web and database operations
  • Excellent computer and keyboarding skills, able to type 40wpm accurately
  • Able to lift up to 30lbs
  • Excellent written and verbal English communication skills
  • General knowledge of GTA and the ability to interpret maps

Assets

  • Demonstrated experience (2+ years) working in public-facing role such as customer service, call centre, or emergency services role
  • Post-secondary education in related field including social work, client and customer relations, emergency services communications, veterinary or medical office administration or similar, conflict resolution or crisis management, or equivalent professional experience
  • Work or volunteer experience in a like organisation
  • Strong natural history background ideally with a focus on Southern Ontario wildlife
  • Fluency in a second language commonly spoken in the Greater Toronto Area

To Apply: Please email a cover letter and resume in one document by Sunday, March 21st, 2021 to [email protected] and include “Wildlife Hotline and Intake Assistant” in the subject line.

Due to the anticipation of a high number of applications, only candidates who qualify for an interview will be contacted.

Public Engagement and Hotline Assistant (2 positions)

 

Work Status: Contract starting mid-April

  • Position 1: 6 months, 40 hours/week, rotating weekdays/weekends
  • Position 2: 4 months, 40 hours/week, rotating weekdays/weekends

Location: Currently located in Downsview Park with plans to move to Rouge Park in the future

Reports to:  Education & Outreach Manager

Salary: $14.50/hour

Position Summary:

In the role of Public Engagement and Hotline Assistant, you will act on opportunities to engage people in helping wildlife and the work carried out at TWC. You will use your superior communication skills to provide updates to members of public on patients in care over the phone, as well as through mailings. Should TWC be open to the public (pending Covid-19 restrictions), you will provide tours of the education area to visitors, and provide information and resources pertaining to their interests and inquiries. As needed, you will respond to emergency calls to assess wildlife situations and provide direction to callers. Working with and assisting a diversity of people, you will focus your services on helping wild animals, and engaging the people that find them, during our busiest time of year.

Duties and Responsibilities

Provide patient updates to members of the public

  • Interpret medical charts and consult with hotline shift leaders and rehabilitation staff in order to advise callers of the status of the patient they brought to TWC
  • Prepare mailings to engage members of the public in TWC’s work and solicit donations
  • Enter information pertaining to calls into donor database

Engage visitors in the Public Education Area

  • If TWC is open pending covid-19 restrictions (TBD), you will provide tours of TWC’s Public Education Area, promote the work we do, our status as a charity and solicit and process donations as appropriate
  • Provide resources and information pertaining to visitors’ interests and inquiries
  • Monitor number of visitors in the Public Education Area according to Covid-19 protocols
  • Organize and record monetary and in-kind donations, and handle sales of merchandise

Assist Wildlife Hotline staff

  • Ensure incoming voicemails and online forms are recorded properly
  • Under the direction of hotline shift leaders, respond to incoming calls in a timely and professional manner – assess situations, provide accurate information and resolve wildlife issues with members of the public
  • Coordinate pick-ups of sick, injured or orphaned wildlife
  • Update and maintain hotline call records in the database

Coordinate with other departments

  • Liaise with rehab, rescue, communications and fundraising departments, ensuring effective communication and coordination of appropriate hotline related work between program areas

Maintain visitor area and workspaces

  • Stocking of linens, caging, boxes, brochures and organizing general office supplies
  • Diligent cleaning/sanitation of work space in compliance with covid-19 protocols
  • Other duties as required

Assist in care of wild education ambassadors

  • Clean enclosures and provide meals to TWC’s wild Education Ambassadors including Hotdog the snapping turtle, Ziggy the garter snake, and Clover the groundhog
  • Attend occasional education events (pending covid-19 restrictions)

Required Experience and Qualifications:

  • Willingness to work on rotating schedule, including weekends and evenings (8-hour shifts)
  • Ability to multi-task in a fast-paced setting while maintaining exceptional customer service, high attention to detail and organization
  • Hold a genuine concern for the welfare of wild animals and enjoy engaging and educating members of the public
  • Able to handle high-pressure, stressful and/or emotional situations and difficult people
  • Ability to be positive and empathize with members of the public, and adapt advice to each situation and individual
  • Must possess excellent logic and problem-solving skills and be a strong and efficient learner
  • Must be willing to meet the challenges of being in an ongoing training position
  • Open to feedback from colleagues and working in a diverse team dynamic
  • Experienced in web and database operations
  • Excellent computer and keyboarding skills, able to type 40wpm accurately
  • Excellent written and verbal English communication skills
  • General knowledge of GTA and the ability to interpret maps

Assets

  • Demonstrated experience (2+ years) working in public-facing role such as customer service, call centre, or emergency services role
  • Post-secondary education in related field including biology, animal sciences, social work, client and customer relations, emergency services communications, veterinary or medical office administration or similar, conflict resolution or crisis management, or equivalent professional experience
  • Work or volunteer experience in a like organisation
  • Strong natural history background ideally with a focus on Southern Ontario wildlife
  • Fluency in a second language commonly spoken in the Greater Toronto Area

To Apply: Please email a cover letter and resume in one document by Sunday, March 21st, 2021 to [email protected] and include “Public Engagement and Hotline Assistant” in the subject line.

Due to the anticipation of a high number of applications, only candidates who qualify for an interview will be contacted.

Wildlife Nutrition Coordinator

 

Work Status: 1 year contract

Location: Currently located in Downsview Park with plans to move to Rouge Park in the future

Reports to:  Wildlife Rehabilitation Manager

Salary: Commensurate with experience

Position Summary:

The wildlife kitchen at Toronto Wildlife Centre (TWC) has been providing nutritious, species-specific food for thousands of patients annually, representing over 270 wild species. A healthy diet is a critical aspect of rehabilitation for wildlife. The logistics of delivering hundreds of fresh meals each day to hungry patients is challenging so TWC is looking for an experienced nutritionist to take the lead.

The Wildlife Nutrition Coordinator will take over the majority of diet-related responsibilities currently undertaken by the wildlife care team. This person will oversee and manage the preparation of individual daily diets, supervise and train kitchen volunteers and seasonal staff in properly preparing meals and caring for feeder colonies (e.g., fruit flies, minnows and mealworms), research ways to improve wild diets, and develop and implement processes to improve efficiency and reduce food waste.

Accountabilities:

  • Management and oversight of the wildlife kitchen team
  • Oversight of the daily care of the feeder colonies (live animal)
  • Training interns and volunteers on proper food preparation processes and dietary needs
  • Improving food preparation routines, delivery systems and workflow in the kitchen
  • Coordinating meal preparations and distribution with the rehabilitation team
  • Preparing diets for the wild patients on a daily basis
  • Further research and refining of diets and the nutritional needs of the patients
  • Development and implementation of maintenance and cleaning routines for the kitchen and food preparation areas
  • Tracking food usage and waste throughout the centre
  • Maintaining food supply inventory as well as preparing food orders
  • Digitizing diet records and developing a maintenance plan
  • Working with the Fundraising Team on food donations

Position Requirements:

  • Completion of a graduate degree in Animal Nutrition with a minimum of 3 years research and supervisory experience or equivalent training and experience
  • Preference will be given to those with experience in feed formulation and feed quality control techniques, sanitation, and maintaining feeding programs of an array of taxa
  • Knowledge of Southern Ontario wildlife identification and natural history is a definite asset
  • Previous experience working with volunteers an asset

Competencies:

  • Must possess exceptional communication and interpersonal skills, organizational skills, and strong problem solving, decision making and leadership skills
  • Must be able to work with minimum supervision.
  • Must be able and willing to work shifts, weekends and holidays.
  • Flexible and adaptable to changing and dynamic work environment
  • Strong work ethic and desire to learn
  • Must be able to meet physical demands of the job, including the ability to lift a minimum of 25 kilos (55 lbs.) must be able to stand, sit, walk, stoop, crouch kneel and twist on a regular basis.
  • Must have proven mathematical skills.
  • Possess advanced computer skills.
  • Must possess working knowledge of the metric measurement system.

Assets:

  • Full Class “G” driver’s license along with a good driving record is an asset

TO APPLY: Please send cover letter, resume, availability, and 3 letters of recommendation (current TWC volunteers only require 2 letters) to [email protected]. Please make sure “Wildlife Nutrition Coordinator” is included in the subject line.

We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.