Thank you for your interest in joining our team! Check out the current job opportunities below, or learn how you can become a volunteer.
We do appreciate your interest in Toronto Wildlife Centre. Unfortunately, due to the anticipation of a high number of applications only candidates who qualify for an interview will be contacted. Please, no inquiries. Thank you for your understanding.
About Toronto Wildlife Centre:
Toronto Wildlife Centre is the only wildlife centre in the Greater Toronto Area and the busiest in Canada. Approximately 5,000 wild animals are admitted to the centre each year representing over 270 different species of wildlife.
Dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues; TWC was the first wildlife centre in Canada with a full veterinary hospital and is the only one with a dedicated Wildlife Rescue Program. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.
As a registered charity, TWC relies primarily on donations from members of the public and like-minded organizations. Volunteers work in all areas of the centre from wildlife care to IT support.
Donor Relations Support – Full Time
Department: Administration and Fundraising
Work Status: Full Time, 1 Year Contract
Compensation: Commensurate with experience
Reports to: Operations Manager
Location: Downsview Park – 60 Carl Hall Rd, Unit 4, Toronto, with plans to move to the Rouge Park area in late 2019
The Donor Relations Support person will be responsible for donor correspondence and stewarding as well as maintaining the fundraising database. They will oversee a minimum of one volunteer per week.
Duties and Responsibilities:
As the first point of contact for many of our donors, we are looking for someone who enjoys interacting with members of the public; especially those with a love and appreciation of our wild neighbours. Although this position is mostly focused on donor relations and associated administrative duties, there is a lot of opportunity to get involved with our fundraising team assisting with events and other exciting donor related activities. If you are someone who is welcoming, enthusiastic, organised, a true multitasker and would like to join our animal loving team, we would love to hear from you.
Including but not limited to:
- Responsible for majority of donor (and potential donor) communications including in person, on the phone, and written (e-mail, paper, and some on-line)
- Processing monetary and in-kind donations
- Sending thank you letters, thank you cards, tax receipts, and other forms of donor correspondence
- Assisting with in-house mailings
- Assisting with ongoing maintenance of CRM and other donation related records
- Assisting with other administrative and fundraising tasks as needed
- Performing related duties as assigned by supervisor
- Maintaining compliance with all company policies and procedures
- Consistently following all safety protocols and procedures
Education and Work Experience Requirements:
- Highly proficient with computers especially Microsoft Office programs and CRMs
- Work or volunteer experience in an NGO in a similar role
- Excellent interpersonal skills (must be personable both in person and on the phone)
- Exceptional attention to detail
- Highly organized
- Proven ability to multi-task and prioritize
- Outstanding written and verbal communication skills
- Ability to take initiative
- Ability to work well with a team and independently
- Experience working with eTapestry or other fundraising software
- Experience in a customer service-focused setting
- Ability to safely and successfully perform the essential job functions in full compliance with provincial, federal, and local standards and legislation
- Ability to maintain regular and dependable attendance while also remaining flexible in order to meet fluctuating job demands
- This position requires using a computer and sitting for extended periods of time
- This position requires working around materials and animals that may trigger allergic reaction
Please email resume and cover letter to email@example.com Attention: Shannon Brown with subject line “Donor Relations Support” in the subject line. We sincerely thank all applicants; however only those selected for an interview will be contacted. Please no inquiries.
We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.
Work Status: Part-time
Location: Currently located in Downsview Park with plans to move to the Rouge Park in the future
Reports to: Operations Manager
Start Date: As soon as possible
Salary: Commensurate with experience
We’re looking for an animal-loving Bookkeeper; one who is looking to put their skills to good use for a cause close to their heart. If this sounds like you, we’d love to hear from you! In this position, you will oversee the daily financial matters of the charity, in line with good practice and in accordance with our internal financial controls. This position is responsible for payroll management, accounts payable, reconciliation of daily financials, and updating employee, bank, and other financial records. If you are the right candidate, you should also have a process improvement mindset; looking for improvements to efficiencies to maximize the impact of this role.
- Payroll management, including but not limited to: updating employee payroll records, entering timesheet hours/overtime/vacation/etc, maintaining accurate employee payroll records, issuing pay cheques
- Performing accounts payable duties such as: paying invoices and maintaining supplier accounts
- Reconciling and managing bank accounts
- Provide support and guidance to other staff and volunteers when requested
- Other duties and projects as needed
- Minimum college degree or certificate in accounting, bookkeeping, payroll management, finance management or equivalent
- Certified Bookkeeper an asset
- Minimum 3 years of working experience in bookkeeping/accounting/finance or an equivalent environment
- Experience working within the charity sector strongly preferred
- Strong interpersonal skills, working with the team as well as with external parties
- Motivated self-starter, with ability to prioritize and manage competing priorities
- Flexible and adaptable to changing and dynamic work environment
- Advanced proficiency in Quickbooks, Microsoft Excel, and Word
- Proficiency in or familiarity with databases or CRMs (especially Access and/or e-Tapestry would be beneficial
- Excellent analytical and problem-solving skills, with strong attention to detail
To apply: Please e-mail cover letter and résumé to firstname.lastname@example.org Attention: Shannon Brown and include “Bookkeeper” in the subject line. We sincerely thank all applicants; however only those selected for an interview will be contacted. Please no inquiries.
Environmental Education Curriculum Developer (K-8)
Position: 4 Month Contract (16 Weeks)
Reports to: Education and Outreach Manager
Location: Home / Office Based; must be able to travel to Downsview Park and/or Rouge Park 1-2 days/week or more as needed
Start Date: Immediate
Compensation: 40 hours per week at $20/hour
Job Summary & Requirements:
Toronto Wildlife Centre (TWC) is the busiest wildlife centre in Canada admitting approximately 5,000 sick, injured and orphaned wild animals every year from almost 300 species. We are a key resource for our community, helping a diversity of people find solutions to a wide variety of wildlife situations.
Our Education Program reaches over 4,000 children, youth and adults through presentations and booths every year and continues to grow. Working closely with the Education and Outreach Manager, you will have the opportunity to develop innovative curriculum-linked programming for elementary school students that will allow them to explore issues affecting Ontario’s wildlife, engage in problem-solving and take action to create peaceful co-existence between people and wild animals.
- Outline most relevant environmental/humane education/inquiry-based practices and methodologies in education delivery for students in JK – Grade 8
- Identify themes and key curriculum (K-8) links related to TWC education programming/issues affecting wildlife
- Develop school-based programming for each grade level focused on raising awareness of wild species that live among us, as well as mitigating the negative effects of human interactions/activities on wildlife, specifically in urban and suburban settings
- Identify/create/acquire program materials to support learning and activities
- Assist in creating marketing materials as necessary to promote TWC’s education program to school and community groups
- Work closely with communications team to develop web page promoting programming
- Additional tasks related to program development as they arise
- A post-secondary degree in Curriculum Studies, Instructional Design, Teaching, Child Study or similar
- Hands-on experience in elementary-level education with an in-depth knowledge of the principles of humane education, environmental education and Ontario curriculum
- Strong knowledge of program design, program/curriculum development, teaching and inquiry-based learning strategies
- Previous experience in curriculum/program development, preferably at the elementary level or in community programming
- A strong commitment to a learner/community centred educational approach
- Excellent organizational skills and ability to meet tight deadlines
- Creative thinker willing to explore new ideas, techniques and approaches to foster appreciation of all things wild
- Capable of working effectively in collaboration with others, as well as independently
- Demonstrated ability to write in a clear and consistent style with grammatical accuracy
- Familiarity with Ontario’s wild species, their natural behaviours, common threats that affect them, as well as the field of wildlife rehabilitation
- 3+ years relevant professional experience in teaching, environmental education design and/or project coordination
- Competency in using Adobe Photoshop, InDesign and Premiere Pro
Preference may be given to candidates with the following:
- Flexibility to work beyond the 4-month contract period as grant funding allows
Please send resume and cover letter Attn: Victoria Badham with the subject line “EE CURRICULUM DEVELOPER” to email@example.com. Application deadline is January 30, 2020.
Wildlife Hotline Operator
Position: Permanent, full-time
Reports to: Education and Outreach Manager
Location: Currently in Downsview Park with move to Rouge Park expected in 2020
Anticipated Start Date: February 2020
Compensation: Commensurate with experience with step progression up to $41,600/year
Job Summary & Requirements:
Toronto Wildlife Centre (TWC) is the only wildlife hospital in the GTA helping approximately 5,000 wild animals each year from almost 300 different species. We provide veterinary care and rehabilitation for sick, injured and orphaned wildlife, specialized wildlife rescue, and public education on wildlife-related issues. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline – the first point of contact for wildlife enquiries at our busy wildlife centre.
Wildlife Hotline staff are integral to our operations – both admitting patients to the centre, as well as helping people find appropriate solutions for animals that do not require medical or rehabilitative care. Staff members in this fast-paced role must multi-task responsibilities including incoming/outgoing calls, patient admissions, coordinating wildlife rescues, and liaising with other TWC program areas and organizations as needed. There may be additional opportunities to assist with the delivery of educational presentations to school and community groups.
Main duties include but are not limited to:
Handling all aspects of incoming/outgoing hotline calls
- Ensure incoming voicemail/online messages are recorded properly
- Assess situations and help callers resolve them
- Update and maintain call records accurately with attention to detail
- Provide superior customer service and high quality information to members of the public
- Coordinate pick-ups and rescues of sick, injured and orphaned wildlife
Provide services for wildlife admissions and visitors to the centre
- Greets visitors at the front desk and admit incoming wild patients
- Offer donation/merchandise options to visitors
- Ensure animal admissions are appropriate for TWC (e.g. wildlife that actually needs help, species is appropriate for care TWC can provide, not a domestic animal)
- Assist with training, supervision and engagement of Wildlife Hotline volunteers
- Participate in year end and ongoing Wildlife Hotline program evaluation
- Perform additional tasks as required that relate to the hotline or education program
Liaise with other departments and organizations, ensuring effective communication and coordination
- Coordinate with Rescue staff to ensure timely, appropriate, and safe rescues of wildlife
- Work with Wildlife Rehabilitation Supervisors to ensure appropriate animal admissions
- Network with other wildlife rehabilitators and government bodies to keep current on issues relating to hotline
- Demonstrated experience (2+ years) in customer service, call centre, or emergency services role
- Post-secondary education in related field including Client and Customer Relations, Emergency Services Communications, Veterinary or Medical Office Administration or similar, or equivalent professional experience
- Hold a genuine concern for the welfare of wild animals
- Available to work long shifts (4 days at 10+ hours per week) on a rotating schedule including weekends (typically alternating) and holidays
- Exceptional attention to detail, organization, logic and problem-solving skills
- Ability to handle exposure to high stress and emotional situations, a rotating work schedule and prolonged sitting, talking, keyboarding, and telephone calls while maintaining professionalism
- Ability to understand needs of callers and adapt advice to each situation and individual
- Strong and efficient learner willing to meet challenges of receiving training on an ongoing basis
- Energetic, enthusiastic, positive, open-minded and enjoy working with a diverse group of people
- Experienced in using a database, and common online functions (e.g. Google, websites)
- Proven ability to multi-task and meet time sensitive demands
- Able to type 40+wpm
- Excellent written and verbal English communication skills
- General knowledge of GTA and the ability to interpret maps
- Previous experience and/or training in conflict resolution/crisis management
- Strong natural history background ideally with a focus on Southern Ontario wildlife
- Fluency in a second language commonly spoken in the Greater Toronto Area
Please send a resume and cover letter Attn: Victoria Badham to firstname.lastname@example.org with the subject line “Wildlife Hotline Operator”. Applications will be received until a suitable candidate is found. For priority consideration, please submit by January 30, 2020.
We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted.