Request assistance from TWC’s Wildlife Hotline team

Please complete the form at the bottom of this page. To help our staff assess emergency situations quickly, please:

Attach photos but don’t handle or cause undue stress to the animal, or engage in any dangerous activity in order to obtain a photo.

Provide a clear description of the situation including species if known, when and where it was found, and why you think the animal needs help.

It is our goal to respond to emergency situations within an hour, however, response times may be longer when our team is receiving a high volume of requests for help. Requests are triaged based on urgency and our team will get back to you as soon as possible. Please note that depending on your situation, you will receive either a call back OR an email containing important information. Please make sure to check your email inbox and junk folder regularly after submitting this form.

We respond to inquiries and emergencies about baby and adult wildlife from the Greater Toronto Area. However, there are some limitations to what we can admit for some baby species which are as follows:

• For baby raccoons and baby squirrels, we can admit from the City of Toronto and King Township only
• We unfortunately cannot admit any baby songbirds, regardless of where they are from, as we are not set up to care for them

If your situation falls into one of these categories, please follow the links provided for detailed information on how to help you assess your situation and guide you on next steps. In some cases, you may be able to reunite the babies with their parent.

***Please note that due to high call volume for emergency situations during the spring and summer, we are unable to respond to inquiries about healthy wildlife, including animals denning on private property or sightings of healthy wildlife. If tolerance is not possible, please visit the nuisance/conflict section of our website for further information.

We are open 7 days a week from 9am to 6pm. Requests for assistance received after 6pm will be returned the following morning. Please read through important assessment and temporary care instructions on our website while you are waiting for us to call you.

Please be advised that we do not have a pick up service; you will likely be asked to contain the animal and transport it to our centre unless it is a species that requires a wildlife expert to be contained (e.g. coyote), or if the animal is in a complex or dangerous situation not suitable for a member of the public to handle.

Thank you!