Request a call back from TWC’s Wildlife Hotline team

Please carefully read through the following information prior to filling out the form at the bottom of this page.

We are open 7 days a week from 9am to 6pm including holidays. Messages received after 6pm will be returned the following morning.

It is our goal to respond to emergency situations within 1 hour but wait times may be longer when we experience extremely high call volume, especially during April, May and June. Please read through important assessment and temporary care instructions on our website prior to submitting this form.

The wildlife hotline team responds to inquiries about baby and adult wildlife from the Greater Toronto Area. There are some exceptions, however, during peak periods in the spring and summer months because of resource limitations. Please note, these exceptions do not apply to residents of King Township as TWC works under contract with the municipality to provide wildlife services.

Current exceptions are as follows:

We can respond to requests about baby rabbits, baby raccoons, baby Eastern gray squirrels, baby pigeons and baby doves from the City of Toronto only. If your situation involves one of these species outside Toronto, please click here for information on how to find another rehabilitator who may be able to help you.

We are unable to respond to any requests at all about baby songbirds. If you’re unsure of what type of baby bird you’ve found, please click here to learn more.

We are also unable to respond to requests for general information, assistance with nesting or denning animals that are healthy, and human-wildlife conflict situations during the months of April, May, June and September. For more information on these issues, please click here.

If your request does not fall into one of these areas of exceptions, please fill out the form below and a hotline staff member will call you as soon as possible.

To help our team assess your situation more quickly, please upload/attach photos if they are available. Please do not handle, cause undue stress to the animal, or engage in dangerous activity in order to obtain a photo.

As a charity, we don’t have a pick-up service, and rely on the public to transport most animals to our hospital, but please wait to speak to our hotline staff before bringing any animal in.

Thank you!

Request for Assistance

  • Drop files here or
    If you can safely take a photo of the animal, please attach it here. Clear photos that show the problem as well as the surrounding area are helpful.