Request a call back from TWC’s Wildlife Hotline team

To help our staff assess your situation more quickly, PLEASE UPLOAD PHOTOS at the bottom of this form but do not handle, cause undue stress to the animal, or engage in dangerous activity in order to obtain a photo.

It is our goal to respond to emergency situations within 1 hour but wait times may be longer if we are experiencing high call volume. If you are submitting this form, PLEASE DO NOT CALL OUR HOTLINE as it duplicates our messages and increases wait times.

We are open 7 days a week including holidays from 9am to 6pm and respond to inquiries about baby and adult wildlife from the Greater Toronto Area. However, due to extremely high call volume during spring and summer, some exceptions apply.

***We are FULL for baby raccoons and are unable to respond to any calls about them. To learn more about helping baby raccoons, please click here***

***We are currently only able to respond to calls about baby squirrels, baby pigeons, baby doves, and baby cottontail rabbits from the City of Toronto and King Township.***

***We are unable to respond to any calls about baby songbirds. We continue to respond to calls about and admit adult songbirds. To find out if the bird you found is a baby, please click here***

If you have found one of these species of babies and live outside of these areas, please check our website for more information. To find other wildlife rehabilitators who may be able to help you, please click here.

***We also unable to respond to calls about conflicts between people and healthy wildlife (such as a denning squirrel or raccoon), general inquiries, or questions about abandoned bird eggs or nests***

Requests for assistance received after 6pm will be returned the following morning. Please read through important assessment and temporary care instructions on our website while you are waiting for us to call you.

Please be advised that we DO NOT HAVE A PICK-UP SERVICE; you will likely be asked to contain the animal and transport it to our centre unless it is a species that requires a wildlife expert to be contained (e.g. coyote), or if the animal is in a complex or dangerous situation not suitable for a member of the public to handle.

Thank you!

Request for Assistance

  • Drop files here or
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      If you can safely take a photo of the animal, please attach it here. Clear photos that show the problem as well as the surrounding area are helpful.
    • Max. file size: 10 MB.