Request assistance from TWC’s Wildlife Hotline team

Please complete the form at the bottom of this page. To help our staff assess emergency situations quickly, please:

Attach photos or videos but don’t handle or cause undue stress to the animal, or engage in any dangerous activity in order to obtain a photo.

Provide a clear description of the situation including species if known, when and where it was found, and why you think the animal needs help.

It is our goal to respond to emergency situations within an hour, however, response times may be longer when our team is receiving a high volume of requests for help. Requests are triaged based on urgency and our team will get back to you as soon as possible.

Information about sick or injured wildlife, baby wildlife, and conflict situations can be found on our website.

We respond to inquiries and emergencies about baby and adult wildlife from the Greater Toronto Area which includes the city of Toronto, as well as cities and towns in the regions of Peel, Halton, York, and Durham.

We are open 7 days a week from 9am to 6pm. Requests for assistance received after 6pm will be returned the following morning. Please read through important assessment and temporary care instructions on our website while you are waiting for us to call you.

Please be advised that we do not have a pick up service; you will likely be asked to contain the animal and transport it to our centre unless they are a species that requires a wildlife expert to be contained (e.g. coyote), or if the animal is in a complex or dangerous situation not suitable for a member of the public to handle.

Thank you!

Thank you!