Request a call back from TWC’s Wildlife Hotline team

Please complete and submit the form at the bottom of this page. To help our staff assess your situation more quickly, PLEASE INCLUDE PHOTOS with your form submission in the file upload section of the form. However, PLEASE DO NOT handle, cause undue stress to the animal, or engage in any dangerous activity in order to obtain a photo.

It is our goal to respond to emergency situations within 1 hour, but wait times may be longer if we are experiencing high call volume. If you are submitting this form, PLEASE DO NOT CALL OUR HOTLINE as it duplicates our messages and increases wait times.

We are open 7 days a week including holidays from 9am to 6pm and respond to inquiries about baby and adult wildlife from the Greater Toronto Area. However, due to extremely high call volume during spring and summer, some exceptions apply.

Requests for assistance received after 6pm will be returned the following morning. Please read through important assessment and temporary care instructions on our website while you are waiting for us to call you.

Please be advised that we DO NOT HAVE A PICK-UP SERVICE; you will likely be asked to contain the animal and transport it to our centre unless it is a species that requires a wildlife expert to be contained (e.g. coyote), or if the animal is in a complex or dangerous situation not suitable for a member of the public to handle.

Thank you!


***We are currently only able to respond to calls about baby squirrels and baby cottontail rabbits from the City of Toronto and King Township.***

***We also unable to respond to calls about conflicts between people and healthy wildlife (such as a denning squirrel or raccoon), general inquiries, or questions about abandoned bird eggs or nests*** You can find more information on conflict situations here

Request for Assistance

  • Drop files here or
    Max. file size: 10 MB, Max. files: 3.
      If you can safely take a photo of the animal, please attach it here. Clear photos that show the problem as well as the surrounding area are helpful.
    • Max. file size: 10 MB.