Hotline

Every day, people and wild animals are forced into closer and closer contact as wildlife habitat gives way to urban sprawl. The result is a rise in the number of wild animals harmed as a result of human actions. This is where we come in. Specially trained hotline staff handle 30,000 calls per year from residents of the GTA and beyond, advising the community about a diversity of wildlife situations—from medical emergencies to wildlife conflicts to natural history.

The map below shows all of Toronto Wildlife Centre’s animal admissions in 2014, each dot marking where the animal was found and why they were brought to our wildlife hospital.

Toronto Wildlife Centre’s Wildlife Hotline operates like a triage system at a hospital—all callers leave a message, which are then returned in order of urgency. With tens of thousands of calls coming in to the centre, and only a handful of staff to return calls, this system ensures the most urgent calls are returned first. We also offer detailed information on our website for those who need help with their wildlife emergencies or concerns. Whether you saw a fox get hit by a car on the highway, found a robin on your lawn and are unsure if it needs help, or are concerned about a family of raccoons taking up residence under your deck, our hotline is here to help you.

Program funding

Full program sponsorship of this unique and highly visible service is currently available. For information on support or sponsorship of Toronto Wildlife Centre programs, please Contact Us.