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Request a call back from TWC’s Wildlife Hotline team

Please complete the form at the bottom of this page. To help our staff assess your situation quickly, PLEASE INCLUDE PHOTOS with your form submission in the file upload section of the form but don’t handle or cause undue stress to the animal, or engage in any dangerous activity in order to obtain a photo.

It is our goal to respond to emergency situations as quickly as possible, however, during spring and summer we receive an extremely high number of calls. Response times may be 2 hours or longer when our team is experiencing high call volume. If you are submitting this form, PLEASE DO NOT CALL OUR HOTLINE as it duplicates our messages and increases wait times.

The wildlife hotline team responds to inquiries about baby and adult wildlife from the Greater Toronto Area. There are some exceptions, however, during peak periods in the spring and summer months because of resource limitations. Please note that these exceptions do not apply to residents of King Township as we are the wildlife services provider in this area.

Current exceptions are as follows:

  • We are currently FULL for baby raccoons and cannot respond to any calls about them.
  • We will only respond to requests about baby rabbits, baby Eastern gray squirrels, baby pigeons and baby doves from the City of Toronto. If your situation involves one of these species outside Toronto , please click here for information on how to find another rehabilitator who may be able to help you.
  • We are unable to respond to any requests at all about baby songbirds. If you’re unsure of what type of baby bird you’ve found, please click here to learn more.
  • We are also unable to respond to requests for general information, assistance with nesting or denning animals that are healthy, calls about bird eggs, and human-wildlife conflict situations with the exception of snakes and turtles.

For non-emergencies, species-specific information can be found on our website regarding conflict or nuisance situations with wildlife.

We are open 7 days a week including holidays from 9am to 6pm. Requests for assistance received after 6pm will be returned the following morning. Please read through important assessment and temporary care instructions on our website while you are waiting for us to call you.

Please be advised that we DO NOT HAVE A PICK-UP SERVICE; you will likely be asked to contain the animal and transport it to our centre unless it is a species that requires a wildlife expert to be contained (e.g. coyote), or if the animal is in a complex or dangerous situation not suitable for a member of the public to handle.

Thank you!

Request for Assistance

  • Drop files here or
    Max. file size: 10 MB, Max. files: 3.
      If you can safely take a photo of the animal, please attach it here. Clear photos that show the problem as well as the surrounding area are helpful.
    • Max. file size: 10 MB.