Request a call back from TWC’s Wildlife Hotline team

Please complete the form at the bottom of this page. To help our staff assess emergency situations quickly, please:

• Attach photos but don’t handle or cause undue stress to the animal, or engage in any dangerous activity in order to obtain a photo.
• Provide a clear description of the situation including species if known, when and where it was found, and why you think the animal needs help.

It is our goal to respond to emergency situations as quickly as possible, however, response times may be 2 hours or longer when our team is receiving a high volume of requests for help. Requests are triaged based on urgency and our team will get back to you as soon as possible.

We respond to inquiries and emergencies about baby and adult wildlife from the Greater Toronto Area.

***Please note that due to high call volume for emergency situations during the spring and summer, we are unable to respond to inquiries about healthy wildlife, including animals denning on private property or sightings of healthy wildlife. If tolerance is not possible, please visit the nuisance/conflict section of our website for further information.

***Due to high call volume, we are currently only able to respond to calls about baby raccoons, baby squirrels, and baby rabbits from the city of Toronto and Township of King. If you are outside of these areas, you are welcome to leave a message, however, we cannot guarantee a response.

We are open 7 days a week from 9am to 6pm. Requests for assistance received after 6pm will be returned the following morning. Please read through important assessment and temporary care instructions on our website while you are waiting for us to call you.

Please be advised that we do not have a pick up service; you will likely be asked to contain the animal and transport it to our centre unless it is a species that requires a wildlife expert to be contained (e.g. coyote), or if the animal is in a complex or dangerous situation not suitable for a member of the public to handle.

Thank you!