60 Carl Hall Rd., Unit 4
Toronto, ON M3K 2C1
Wildlife Hotline: (416) 631- 0662

Hours of Operation:

Open from 9AM until 6PM, 7 days a week, year round

 *Please note that on December 24^th, 25^th, 26^th, 31^st, and January 1^st, hours are 9am to 4pm.

Important Notes:

1. Please call the Hotline before bringing any animal to TWC

2. Please do not drop a wild animal off at TWC after hours - doing so could endanger the animal's life. For information about what to do if you find a wild animal in distress during the hours that the centre is open, please call the Wildlife Hotline. If you are calling after hours, please click here
   

For Your Information:

When you call the Wildlife Hotline, your call will go directly to a voicemail message. Hotline staff record the calls into a database as they come in, and the calls are then sorted into priority sequence. This ensures that the most urgent calls are returned first (just as Triage at a hospital ensures the most critical patients are seen first).

During the spring and summer months, TWC receives approximately 200 calls per day, and each call requires careful consideration and sometimes a significant amount of time. During these extremely busy seasons, our goal is to return calls about sick, injured and orphaned animals within one hour. Please do be patient, though: our Hotline Staff are highly-trained and will return your call as soon as possible. While you wait, it may be helpful to look through the FAQ page on this site. Thank you!